Returns & Refunds
Effective date: October 31, 2026 · Last updated: October 31, 2026
This policy explains what to do if something is wrong with your order, and how refunds and cancellations work for orders placed at www.protein-drop.com.
At a glance
| Countries covered | The United States (orders shipped to the contiguous U.S.) |
|---|---|
| Change-of-mind returns | Not accepted (food product) |
| Damaged, defective or wrong items | Refund or replacement, your choice |
| Time to report | 5 business days from delivery (30 days for missing items) |
| Return method | No return needed: send us photos |
| Return shipping cost | None |
| Restocking fee | None |
| Refund timing | Within 7 business days of approval |
| Exchanges | Not offered (we replace damaged or wrong items) |
What can be returned
Because Protein Drop is a food product, we can't accept returns of items that arrive in good condition, opened or unopened, including for a change of mind or flavor preference. Variety packs and single-flavor packs are treated the same way.
If something isn't right with your order, we'll make it right: see below.
Damaged, defective or wrong items
If your order arrives damaged, a product is defective, or you received the wrong item, contact us within 5 business days of delivery. We'll send a replacement or a full refund, your choice. You don't need to send anything back.
If an item is missing from your order, contact us within 30 days of delivery. We'll investigate and send the missing item or refund it.
How to report a problem
- Email support@protein-drop.com with your order number and a short description of the problem.
- For damaged, defective or wrong items, include photos of the packaging and the product.
- We'll reply to confirm, and send your replacement or issue your refund.
Please don't mail products back to us unless we ask you to.
Refunds
Approved refunds are issued to your original payment method within 7 business days. Your bank or card issuer may take a few more days to post it.
When an order is refunded because of our mistake or a damaged item, the shipping you paid is refunded too. If your order used a discount code, the refund is the amount you actually paid. There are no restocking or other fees.
Exchanges
We don't offer exchanges, for example for a different flavor or pack size. If you received a damaged or wrong item, we'll replace it with the item you ordered.
Cancelling an order
To cancel an order, email support@protein-drop.com as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. Orders placed before our 5:00 PM Central Time cutoff start processing the same business day, so the sooner you contact us, the better. Once an order has shipped, it can't be cancelled.
Pre-orders can be cancelled any time before they ship, for a full refund.
Contact us
Questions about this policy? Contact Protein Drop:
- Email: support@protein-drop.com
- Company: G&P Labs LLC
- Based in: Elmhurst, IL, United States
- Mailing address: 339 E Parkview Ave, Elmhurst, IL 60126