Terms & Conditions

About these terms

These Terms & Conditions apply to your use of www.protein-drop.com and to purchases of Protein Drop products. Protein Drop is owned and operated by G&P Labs LLC, based in Elmhurst, IL, United States. By using the site or placing an order, you agree to these terms. If you don't agree, please don't use the site.

To place an order you must be at least 18 years old (or the age of majority where you live), or order with a parent's or guardian's involvement. We sell and ship to addresses in the contiguous United States, as described in our Shipping Policy.

Products and information

Protein Drop sticks are single-serve yogurt protein and flavor enhancers, sold in packs of 8 or 16, in a single flavor or a variety pack.

We work to show product details accurately, including flavors, packaging and nutrition information. Nutrition Facts and ingredients for each flavor are shown on our Nutrition page. If anything on the site ever differs from the label on the product you receive, the label is the authoritative source. Packaging, flavors and availability may change.

Ingredients and allergens: each flavor's ingredients and allergen statement are listed on our Nutrition page and on the product label. Every flavor contains milk and soy.

No medical or nutrition advice

Information on this site is for general information only and is not medical, dietary or health advice. If you have allergies, dietary restrictions, medical conditions or specific nutrition concerns, consult a qualified professional before using any product.

Orders

When you place an order, you'll receive an order confirmation email. That email confirms we received your order; your order is accepted when it ships.

We may limit quantities, or refuse or cancel an order, for example if we suspect fraud, a product is out of stock, a price or product was listed in error, or the address is outside the areas we ship to. If we cancel an order after you've paid, we'll let you know and refund you in full.

To cancel or change an order, see our Returns & Refunds policy.

Prices and payment

Prices are shown in U.S. dollars and are the prices listed on the site at the time of your order. Shipping costs and any applicable taxes are shown at checkout before you pay.

The payment methods we accept are shown at checkout. Payments are processed securely by our payment provider; we don't receive or store your full card number.

Pricing errors: if a product is listed at an incorrect price, we may cancel any order placed at that price and refund you in full, even after you've received an order confirmation.

Promo codes: one code per order, unless we say otherwise. Codes can't be combined with other offers unless stated, have no cash value, can't be applied to past orders, and may expire or be withdrawn at any time.

Pre-orders

During our pre-order period, orders are pre-orders: they're expected to ship in early December 2026. Payment is taken at checkout. Pre-orders ship in the order they were placed, and you'll get a shipping confirmation with tracking when yours ships.

You can cancel a pre-order any time before it ships for a full refund: email support@protein-drop.com. If we can't ship by the expected time, we'll email you with an updated date and the option to cancel for a full refund.

Shipping and returns

Shipping is covered by our Shipping Policy, and returns, refunds and cancellations by our Returns & Refunds policy. Both are part of these terms.

Intellectual property

All content on this site, including the Protein Drop name, logo, branding, text, images, graphics and designs, is owned by or licensed to G&P Labs LLC. You may not copy, reproduce, modify, distribute or use it for commercial purposes without our written permission.

Acceptable use

When using the site, you agree not to:

• use it for unlawful, misleading or harmful purposes;
• provide false or misleading information, including at checkout;
• interfere with the operation, security or functionality of the site;
• copy or misuse Protein Drop's branding, images, content or product materials.

Disclaimers and limitation of liability

The site is provided "as is" and "as available". To the fullest extent permitted by law, G&P Labs LLC is not liable for damages arising from your use of the site or reliance on its information. Our total liability for any claim related to a purchase is limited to the amount you paid for that order.

Nothing in these terms limits rights you have under consumer protection laws that can't be waived.

Governing law and disputes

These terms are governed by the laws of the State of Illinois, without regard to its conflict-of-law rules.

If you have a concern, please contact us first; most issues can be resolved quickly. Any dispute that can't be resolved informally will be handled in the state or federal courts located in DuPage County, Illinois, unless the law where you live gives you the right to bring it elsewhere.

Changes to these terms

We may update these terms from time to time. Changes apply to orders placed after the updated terms are posted; the "Last updated" date above shows the latest version.

Contact us

Questions about this policy? Contact Protein Drop:

• Email: support@protein-drop.com
• Company: G&P Labs LLC
• Based in: Elmhurst, IL, United States
• Mailing address: 339 E Parkview Ave, Elmhurst, IL 60126