Shipping Policy

At a glance

Pre-orders

During our pre-order period, orders are pre-orders: they're expected to ship in early December 2026. Payment is taken at checkout. Pre-orders ship in the order they were placed, and you'll get a shipping confirmation with tracking when yours ships.

You can cancel a pre-order any time before it ships for a full refund: email support@protein-drop.com. If we can't ship by the expected time, we'll email you with an updated date and the option to cancel for a full refund.

The processing and delivery times below apply once pre-orders start shipping.

Where we ship

We ship to addresses in the contiguous United States: the lower 48 states and Washington, D.C. Orders ship from Elmhurst, Illinois.

We don't currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or military addresses (APO/FPO/DPO), and we don't ship internationally.

Order processing

Orders are processed within 1 to 2 business days. Business days are Monday to Friday, excluding U.S. federal holidays.

Our daily order cutoff is 5:00 PM Central Time. Orders placed before the cutoff on a business day begin processing that day; orders placed after it, or on a weekend or holiday, begin processing the next business day.

You'll receive an order confirmation email after checkout and a shipping confirmation with tracking when your order ships.

Shipping rates

Shipping is charged once per order: $4.99 on orders under $49, and $5.99 on orders of $49 or more, which includes every order with a 16-Pack. The shipping cost is shown at checkout before you pay.

Delivery times

Once your order ships, delivery takes 4 to 7 business days, depending on your location. Including processing, the total estimated delivery time is 5 to 9 business days from your order. Delivery times are estimates from the carrier and aren't guaranteed.

Store Protein Drop in a cool, dry place.

Tracking

Every order ships with tracking. When your order ships, we'll email you a tracking number and link. If you haven't received tracking within 3 business days of ordering (for a pre-order: within 3 business days of pre-orders starting to ship in early December 2026), contact us at support@protein-drop.com.

Pre-orders get their tracking number when they ship, not when they're placed.

Delays, lost or damaged packages

Delayed packages

If your package hasn't arrived within the estimated 5 to 9 business days, contact us at support@protein-drop.com and we'll look into it with the carrier.

Marked delivered but not received

If tracking shows your package was delivered but you don't have it, please check the shipping address on your order confirmation, look around the delivery area, and check with neighbors or your building's management. If you still can't find it, contact us and we'll work with the carrier to resolve it.

Damaged packages

If your package arrives damaged, take photos of the packaging and the product, and contact us within 5 business days of delivery at support@protein-drop.com with your order number. We'll send a replacement or a full refund, your choice. You don't need to send anything back.

Missing items

If something is missing from your order, contact us within 30 days of delivery with your order number and the missing item. We'll investigate and send the missing item or refund it.

If we can't ship on time

If we can't ship your order within the time stated in this policy, we'll contact you to explain the delay and give you the option to cancel for a full refund.

Address changes and incorrect addresses

Please check your shipping address at checkout. To change it, email us as soon as possible; we can update it until your order ships. After it ships, we can't change the address.

We're not responsible for orders shipped to an incorrect address entered at checkout. If a package is returned to us because of an incorrect or undeliverable address, we'll contact you to arrange reshipment, and additional shipping charges may apply.

Contact us

Questions about this policy? Contact Protein Drop:

• Email: support@protein-drop.com
• Company: G&P Labs LLC
• Based in: Elmhurst, IL, United States
• Mailing address: 339 E Parkview Ave, Elmhurst, IL 60126